Critical Craze works with various merch companies around the world to ensure the highest quality products and fastest shipping times. Unfortunately due to Covid-19 shipping times can vary
Processing time
All orders can take up to 1-2 business days to process.
USA delivery time, European deliveries, International deliveries
The delivery time depends on the destination and if the order is made to order usually it is 1-3 weeks.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. The seller is not responsible for delays due to customs.
Refund Policy
We are happy to accept returns and exchanges on unused goods if you contact us within 14 business days of delivery and dispatch products back within: 30 days of delivery.
Return shipping and insurance costs are also the responsibility of the customer. It is advised that all returned goods are insured and sent with tracking information. Until we receive your returned products, their condition is the customers responsibility.
Custom on demand products, goods produced, or sourced to order (e.g. framed prints, custom merch), vintage products or any custom made product won't qualify to be returned, unless the item is a defective product.
We'll send you an email to confirm that your return has been received and that your refund has been processed. This can take up to 7 business days.
Your refund will be credited back via the original method of payment. Please allow up to 7 business days for your refund to appear on your bank statement. If for any reason we are unable to issue a refund via the original method of payment, we will contact you to arrange an alternative payment method.
Cancellation / Return / Exchange Policy
If a product has already been shipped we can not cancel the order but will accept you to return the item and request a full refund.
Custom on demand products, goods produced, or sourced to order (e.g. framed prints, custom merch), vintage products or any custom made product will not qualify to be returned, unless the item is a defective product.
